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Selection of work
explore here some of my projects to learn more about what I do
2022-2023
How to design an innovation strategy for the future of AMBEV beer brands?
Innovating in strategy today, to build quality tomorrow. Project where we decoded aspects that generate a perception of high quality in the beer category and designed an innovation strategy for the future of 8 brands. The project had a major impact on how Super Premium brands organize their launch planning and structure their positioning from now on, and also on how Insights|Inno teams develop their innovation-oriented internal processes, taking into account a systemic view and strategic.
• business & innovation • research
2018
How to design a talent preparation program for strategic leaders at Nike Brazil?
Methodology to guide and coordinate a talent preparation program for strategic leaders at Nike Brazil. To stimulate their personal and professional development and their design skills to be able to solve two real business challenges. The impact of the project can be seen in leaders promoted or transferred to other international Nike headquarters. The design thinking, codesign, and strategic design tools effectively developed a systemic worldview in the participants.
• talent development • service design • leadership
• employee experience
2023
How to enhance Energisa's customer electricity bill dispute journey through innovative service design?
Transforming the journey of electricity bill disputes through a roadmap of advanced solutions that combine innovative technologies with traditional practices. The project introduced a new methodology called "High Value Experiences" (HVE), which identifies consumer needs through action-based verbs. This approach was rooted in sensitive research from consumers in Northern and Central-West Brazil, leading to the development of solutions that prevent financial insecurity, reduce feelings of helplessness during disputes, and promote greater "energy health" for consumers.
• service design • innovation • research
2020
How to improve Sicredi's customer relationships through data-driven service design?
A digital solution designed to recommend personalized financial products based on the development of a predictive algorithm, implemented through a set of Personas. The solution achieved over 90% accuracy in matching financial products to the profiles of the credit union’s associates.
• design research • service design • digital solution
• behavior technology
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